Refund Policy
Introduction
Thank you for choosing Billing Plus (the “App”). At Billing [Carburant Technologies Limited], we value your privacy and are committed to protecting your personal information. This Refund Policy outlines how we collect, use, disclose, and protect your information when you use our App.
We understand that there may be instances where you require a refund, and we aim to make the process as transparent as possible.
By using the App, you consent to the practices described in this Refund Policy. If you do not agree with the terms outlined here, please do not use our App.
Eligibility for Refunds
Refunds are available only for payments made for paid plans or premium features within Billing Plus.
Requests must be made within 14 days of the original purchase date.
Refunds will not be issued for:
Partial months or unused time on a subscription.
Downgrades or cancellations made after the refund window.
Issues resulting from misuse, user error, or failure to meet system requirements.
How to Request a Refund
To request a refund:
Send an email to [email protected] with the subject line “Refund Request”.
Include:
Your account email address.
Proof of purchase (transaction ID, invoice number, or receipt).
A brief reason for the refund request.
Our support team will review your request and respond within 5-7 business days.
Approved Refunds
If approved, the refund will be processed to your original payment method within 7-10 business days.
Please note that processing times may vary depending on your payment provider.
Subscriptions and Cancellations
You may cancel your subscription at any time through your account settings.
Cancellation will prevent future charges, but no refunds will be issued for the current billing period once it has started.
Exceptions
In rare cases, refunds may be issued beyond the 14-day window if there are documented technical issues preventing you from using the app.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at the Billing Plus Team.
The Administration Team,
Billing Plus,
Carburant Technologies Limited
[email protected]
By using our App, you acknowledge that you have read and understood this Refund Policy and agree to its terms.